Legal information
Privacy statement
What we process, why, and for how long
What we process, why, and for how long
Telvi Broadcast runs on your own equipment. As a result, the vast majority of your data never reaches us at all. This statement describes exactly what does come our way, and what we do with it.
Telvi Broadcast is a product of Evental Media. For the processing described in this statement, Evental Media is the controller.
| Detail | Value |
|---|---|
| Name | Evental Media |
| Legal form | Sole proprietorship (eenmanszaak) under Dutch law |
| Postal address | Zuidplein 377, 3083 CV Rotterdam, the Netherlands Postal address, not a visiting address. |
| Chamber of Commerce number | 87003740 |
| info@eventalmedia.com |
We have not appointed a data protection officer; that is not required for an organisation of this size with this kind of processing. Privacy questions reach us at the email address above.
This may well be the most important part of this statement. The following stays entirely on your own Telvi Drive and is never sent to us:
Telvi has no built-in telemetry: the software sends us no usage statistics, no crash reports and no information about the content of your broadcast.
| Data | Explanation |
|---|---|
| Name and email address | To create your account and communicate with you. |
| Organisation and contact details | To link the licence to the right party. |
| Login details | We store your password encrypted (hashed); we cannot read it. |
| Licences and orders | Which products you take, how many seats, and until when. |
Each installation reports periodically to our licence service. The following is processed:
| Data | Explanation |
|---|---|
| Licence code | To determine whether the licence is valid. |
| Device id | A code derived from the computer, so that one computer uses one seat. We cannot derive a person from it and use it for nothing else. |
| Product name and version | To determine which product is reporting and which update applies. |
| IP address and timestamp | Unavoidably included in any internet request and recorded in our server logs. We use it only for security and detecting misuse. |
Checking for and downloading updates processes the same data as the licence check: the licence code, the device id and the requested version.
If you contact us, we process what you send us: your name, email address and the content of your message, including any log files you attach. Please do not send us data you do not need to share.
| Purpose | Legal basis |
|---|---|
| Managing your account and licence, supplying the software and offering updates | Performance of the contract with you |
| Checking whether a licence is valid and whether the number of seats is correct | Performance of the contract, and our legitimate interest in preventing licence misuse |
| Securing our services and detecting misuse | Legitimate interest |
| Answering your questions and providing support | Performance of the contract, or legitimate interest for a pre-sales question |
| Keeping invoices | Legal obligation (tax retention duty) |
We do not take decisions based solely on automated processing that produce legal effects for you. The licence check does automatically determine whether software runs, but that follows directly from the contract and is traceable for you in the customer portal.
| Data | Retention period |
|---|---|
| Account details in the customer portal | For as long as your account exists. If you delete the account, this data is deleted immediately. |
| Licence and device data | For as long as the licence runs. Deleted together with the account. |
| Server logs of the licence and update services | Ninety days, after which they are deleted. |
| Email correspondence | Twenty-four months after the last contact, unless it concerns an ongoing matter. |
| Invoices and accounts | Seven years, under the tax retention duty |
We host everything ourselves. The customer portal, the licence service and the update facility run on our own servers. So there is no hosting provider in between that gets to see your data.
We do not provide your data to third parties. Only where it is unavoidable for running the business do we engage a service provider, and then only under a data processing agreement:
| Party | For what |
|---|---|
| Fexxio fexxio.net | Our email service: sending and receiving email, including your support questions |
| Moneybird moneybird.nl | Our accounting: producing, sending and retaining invoices |
In addition, we provide data where the law obliges us to, for example to the tax authorities or under a court order.
Our own servers are located in the Netherlands. We do not transfer your data to countries outside the European Economic Area. Should that become necessary in future, we would only do so with appropriate safeguards, such as an adequacy decision of the European Commission or standard contractual clauses, and we would update this statement.
If you suspect a security problem in Telvi or in our services, please report it to info@eventalmedia.com. We take such reports seriously and treat those who make them with care.
You have the right to:
You can do much of this yourself in the customer portal. If that does not work, send a message to info@eventalmedia.com. We respond within one month. To prevent us disclosing data to the wrong person, we may ask you to identify yourself.
If you process personal data with Telvi yourself, you are the controller for that. Think of:
That data is on your own Telvi Drive. We have no access to it and do not process it on your behalf, so a data processing agreement is not required for it. If you believe your situation differs, please contact us.
If you are unhappy with how we handle your data, please tell us first; we would like to put it right. You also always have the right to lodge a complaint with the Dutch Data Protection Authority via autoriteitpersoonsgegevens.nl, or with the supervisory authority in your own country.
Questions about this statement or about your data? Email info@eventalmedia.com.
We may amend this statement, for example if our services change. The current version is always on this page, with the date of last change at the top. We will let you know about any significant change.